Privacy Policy

Effective Date: 1/8/2026


BTN Restoration Group LLC (“BTN,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or request an estimate or service.


Information We Collect


We may collect the following types of information:


  • Personal Information You Provide
  • Name, email address, phone number, and mailing address
  • Property address and service-related details (e.g., type of damage, photos you submit, preferred appointment times)
  • Any information you include in messages, forms, or calls


Information Collected Automatically


When you visit our website, we may automatically collect certain information such as:


  • Device and browser type, IP address, and approximate location (city/state)
  • Pages viewed, time spent on pages, clicks, and referring/exit pages
  • Log data and diagnostic information used for site performance and security


How We Use Your Information


We use information we collect to:


  • Respond to requests for estimates, inspections, or service
  • Communicate with you by phone, email, or text (including scheduling and follow-ups)
  • Provide customer support and improve our services
  • Operate, maintain, and improve our website and user experience
  • Monitor for fraud, spam, and security issues
  • Comply with legal obligations and enforce our terms


Cookies and Similar Technologies


Our website may use cookies, pixels, tags, and similar technologies (“cookies”) to help the site function and to understand how visitors use our site.


Types of Cookies We May Use


  • Essential Cookies: Needed for website functionality (e.g., security, form submission)
  • Analytics Cookies: Help us understand site traffic and usage so we can improve the site
  • Advertising Cookies: May be used to measure marketing performance or show relevant ads (if enabled)


Your Choices


You can control cookies through:


  • Your browser settings (block, delete, or limit cookies)
  • Any cookie banner/settings tool on our website (if available)


Please note: disabling certain cookies may affect website functionality.


Third-Party Services


We may use trusted third-party vendors to operate our website and business, such as:


  • Website hosting and form tools
  • Analytics providers (to understand traffic and performance)
  • Call tracking, chat tools, or scheduling tools (if enabled)
  • Email or SMS providers (for communication and confirmations)


These providers may process information on our behalf and are permitted to use it only to perform services for us.


How We Share Information


We do not sell your personal information. We may share information in limited circumstances, such as:


With service providers that help us run our website or communicate with you

If required by law, subpoena, court order, or legal process

To protect the rights, safety, and property of BTN, our customers, or others

In connection with a business transaction (e.g., merger, acquisition), where permitted by law


Data Security


We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.


Data Retention


We retain personal information only as long as necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.


Your Privacy Rights and Choices


Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, or deletion. You may also opt out of marketing communications at any time by following the unsubscribe instructions in an email or by contacting us.


To make a request, contact us using the information below.


Children’s Privacy


Our website is not intended for children under 13, and we do not knowingly collect personal information from children.


External Links


Our website may link to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those third-party sites.


Changes to This Privacy Policy


We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”


Contact Us


If you have questions about this Privacy Policy or our privacy practices, contact:


info@btnrestoration.com